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Email
07 3917 7280
support@uptimecomputing.com.au

About

The Uptime Computing Vision

Uptime’s vision is to elevate the standards of the IT industry by offering professional, comprehensive and satisfying solutions, along with personable care, resulting in a culture of productivity and strong business relationships. It’s a pursuit born from a belief that ultimately, we — like the systems we maintain — need to consistently serve the people around us.

From Our Customers...

"Excellent service and support for over a decade to our firm. Vlad sorted out our first server in 2007 and we have used him ever since! The team at Uptime is easy to work with and sort issues out quickly."
Brad Mifsud
Brad MifsudDirector, Charter Conveyancing
"I have been with Uptime for some years now and have been through many IT issues that have always been resolved quickly. I have appreciated that they have always been available and very supportive in helping to resolve issues and keep your business moving. I love that they can jump on your computer without you having to go to them or wait for them to arrive. Being how I solely work it is very important to me to have the support that I have been receiving from Vlad and the team."
Kylie Adams
Kylie AdamsBDM / Owner, Submission Solutions
"Uptime Computing has provided prompt and valuable support to Real Development Solutions over many recent years by maintaining our computer systems. Uptime Computing’s advice has delivered cost effective and practical IT solutions to our business ensuring that it operates efficiently. We at Real Development Solutions recommend that you consider Uptime Computing for your IT computer systems support and needs."
Darryl Hambling
Darryl HamblingDevelopment / Project Manager, Real Development Solutions
"Thank you Uptime for being there on many an occasion, you guys have helped us no matter where we have been in the world. Good to know you have our back! I have no hesitation recommending Uptime, you can be sure they will tell you what the best solution is."
Bernie PeelMarket Match Property
"We have been with this service for several years and are to stay for a long time to come yet! The staff are top professionals, genuinely friendly, delivering prompt service and going a second and third mile to provide service with excellence. Issue are correctly diagnosed and solution recommended with honesty and ability to deliver the outcome as arranged. They are reasonably priced. Do not hesitate to contact them for all your IT issues – you’ll be well looked after."
George GagicOwner, Proland Excavations
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Contact

Phone: 
+61 7 3917 7280

Email: 
support@uptimecomputing.com.au

Post:  
PO Box 115, Rochedale South, QLD 4123, Australia

Business hours: 
Monday – Thursday, 9am-5pm.
Friday, 9am-4pm.

 

knowledge. expertise. integrity

© All rights reserved   •   Privacy Policy   •   Image Credits   

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Photo Credits

Uptime Computing acknowledges and thanks the following artists for the usage of their photos:

Photo by Le Buzz on Unsplash 
Photo by Joel Filipe on Unsplash

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Privacy Policy

Last updated Aug 2019

Uptime Computing Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.uptimecomputing.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, or by using the “Unsubscribe” link in correspondence.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Uptime Computing will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Post: Uptime Computing, PO Box 115, Rochedale South, QLD 4123, Australia
Email: support@uptimecomputing.com.au
Phone: +61 7 3917 7280

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